Mauritius Attractions - Frequently Asked Questions

Yes, it is compulsory to create an account on Mauritius Attractions to book an activity. You have the option to sign up using your email address or log in through Facebook, Google, or LinkedIn, whichever suits your preference.

Click here to log in or create an account..

On the website, you'll find both our regular office prices (shown in grey with a strikethrough line) and our exclusive discounted website prices (in blue). By booking online through our website, you benefit from these special discounted prices, which are 10-20% lower than our regular office rates.

Mauritius Attractions is proudly based in Mauritius, with our headquarter located in Grand Baie La Croisette in the northern part of the island. We extend our services through our website, local offices, and a vast network of agents worldwide (we have agents in more than 20 countries!).

Yes, you can certainly make a booking directly at our office during working hours from Monday to Friday, 08:00 - 17:00. However, we recommend arriving by 16:00 to ensure ample time for the reservation process. Our team is more than happy to assist you in person.

Do keep in mind that popular activities may already be fully booked if you wait until your arrival in Mauritius to make a reservation. Therefore, it's advised to book online in advance to secure your spot.

Explore our list of top-performing activities on our Best Sellers Page to discover the most popular experiences among our customers.

The excursions and trips we offer take place in all parts of Mauritius. You will find a selection of excursions in the North, South, East and West regions of the Island.

All in all, the north of Mauritius is the place to enjoy the largest selection of cruises, sea activities and underwater activities. While the South-West of Mauritius, is the best area to enjoy nature activities, including hiking, trekking, dolphin watching, safari trips, canyoning and so on.

Yes, we do! Check out our diverse car rental options tailored to your needs and enjoy the flexibility and convenience of exploring Mauritius or Rodrigues at your own pace. However, it is advised to check for availability with our agents before finalising your booking.

Certainly! Discover comfortable and well-suited accommodation choices for your stay in Mauritius and Rodrigues. We offer a range of options to ensure a pleasant and memorable stay during your visit.

For popular activities like dolphin trips, Ile aux Cerfs excursions, and Walk with Lions adventures, it's advisable to finalise your booking well in advance. This becomes particularly crucial during the peak season (October – February) when demand is high, and our activities are often fully booked. To secure your spot, early booking is strongly recommended!

Certain tours/services may not be suitable for all clients due to restrictions posed by limitations in mobility, pregnancy or other medical conditions. Whilst Mauritius Attractions is able to provide details on what we consider to be the minimum physical and health requirements for our tours/services, we are not medical experts.

Yes, certain activities may allow personalisation such as our tours, tailor made packages and helicopter transfer. Contact our customer service at info@mauritiusattractions.com. Or call on +230 269 1000 / +230 5 257 5757 (available on WhatsApp) to discuss your specific requirements, and we'll do our best to accommodate your preferences.

To reschedule your booking, kindly contact our customer service team via email at least 2-5 working days prior to the activity. They will guide you through the process and check for available alternatives. Please note that changes are subject to availability and incur a cancellation fee.

For any changes to participant information, such as adding or modifying details, kindly inform our customer service team. They will assist you in updating the necessary information to ensure a smooth experience for all participants.

On the day of each trip/activity, you should bring the voucher sent to you by email following your booking. Additionally, you can refer to the "What to Bring" list on the website for each activity to make sure you have everything you need.

Reviews are a great way to give feedback to both activity providers and our booking agents, aiding fellow travellers in selecting unforgettable experiences.

You will receive an automatic email including a link to submit a review after your activity. You can rate the level of services, ease of booking the activity, overall satisfaction, and more.

If you find yourself unsatisfied with an activity or service, we encourage you to reach out to the service provider before your package concludes.

If, for any reason, the proposed solution doesn't meet your satisfaction, please feel free to contact us by calling +230 269 1000 / +230 5 257 5757 (available on WhatsApp) during office hours, or you can send us an email at info@mauritiusattractions.com within 24 hours from the day you redeemed the package. We're here to assist and ensure your experience is as positive as possible.

• Browse our website and choose the activity you wish to order
• Choose the number of participants (number of adults / children / other features)
• Then choose the order method (open voucher / preferred date and choose the desired date)
• Click on "add to cart"
• Once in the shopping cart, proceed to "checkout" or continue shopping to add more activities (steps 1-4)
• Fill in your personal details (create an account if needed)
• Complete the payment process

• Specific Date booking
  When choosing this order option, you will be asked to enter your preferred date on which you would like to go for the activity. This option will entitle you to reserve your place for the activity on a specific time and date that suit you most, subject to availability.
• Open Voucher booking
  By ordering an Open Voucher, you will be able to choose the preferred date for the activity during a later stage (when you already have full knowledge of the schedule for your trip). This way, you have maximum flexibility regarding the date of the desired activity.

  The open voucher can be used to go on this specific activity during a period of 3 months from the date of purchase. However, the activity date is to be confirmed by email at least 10-12 working days in advance.

Once you finalise your order through the Mauritius Attractions website, you will receive an automatic Payment Confirmation email.

Then, within a maximum of 72 hours from the time of order, the booking confirmation of your Order, including the vouchers for the booked activities will be sent to you in a separate email together with the voucher confirmation.

You can present the vouchers on your phone, but we recommend printing them and bringing a physical copy with you on the day of each activity or trip.

If there is a Cyclone, kindly note that some of the activities do operate when there is a warning of Class 1 and Class 2. However, we request clients to contact our customer service team to confirm whether the activity is maintained or not. Our team can be reached on info@mauritiusattractions.com. or +230 269 1000 / +230 5 257 5757 (also available on WhatsApp).

• MasterCard - (Euro / GBP / USD)
• Visa - (Euro / GBP / USD)
• American Express - (USD only)
• Paypal

• Euro
• USD
• GBP

Yes, you can pay either in MUR or Euro/USD/GBP only at our office as we do not accept cash payment at the departure point.

Absolutely! Rest assured that your online transactions with us are not only convenient but also backed by robust security measures. Here's how we ensure your safety:

Secure Encryption: Your online transactions are safeguarded through a 32-bit encryption, administered by Mauritius Commercial Bank (the largest bank in Mauritius) in cooperation with MasterCard International. Therefore, you can be 100% sure that your payment information is encrypted and secure.

Confidentiality of Card Details: We do not retain any of your credit card details; all card information is solely stored by the credit card company. Mauritius Attractions only receives confirmation from the bank regarding the completed payment.

Credit Card Insurance: When you use a credit card for payment, you automatically benefit from the insurance coverage provided by credit card companies.

All payments done via our platform are safe and secure. There could be a number of reasons why your credit card transaction fails, such as:

• You used a card which is not accepted (we accept Visa, MasterCard or American Express);
• You may have had insufficient funds at the time of payment, to cover the transaction being booked;
• You may not have filled out all the information fields requested, and/or filled in incorrect information.

*If you have used a MasterCard/ Visa/ American Express card, have sufficient funds and filled in all details correctly, then please contact your financial provider for assistance. Once they give the OK, you can retry the transaction again.

If the issue persists, please reach out to our customer service agents on +230 269 1000 / +230 5 257 5757

If a customer is having an issue to pay online, it is either he/she is using a debit card to pay. Thus, it is compulsory to use a Credit card or a PayPal account to pay online. Otherwise, the client can also come to our office to pay.

No, we do not charge any reservation fee. The price you see advertised is the final price that you will pay.

In the event of a price change after booking, you will be notified as soon as possible and will be required to settle the difference accordingly.

Selected activities, such as sightseeing tours, jeep trips, and day packages, include hotel transfers from anywhere in Mauritius.

For activities without transportation, we offer the option to arrange a car/minivan to pick you up from your accommodation, take you to the chosen activity/tour, and later return you to your place of accommodation at a supplement. Kindly check with Mauritius Attractions agents for availability.

Please note that we don't charge any commission on transportation services; you pay the cost price.

For selected activities, you have the flexibility to pay for transportation either in advance through our website or directly to the driver. Choose the option that suits you best for a hassle-free experience.

Only cash payment is accepted.

If a client's activity is cancelled while driving to the departure point, do note that a disturbance fee is applicable. The same is to be confirmed on the day to the client after checking with the booking agent.

Once you have made your booking, a voucher will be sent to you in your confirmation mail. This voucher contains the precise address of the meeting point for your activity. Additionally, you'll find contact details for a designated person at the departure point in case you encounter any difficulties finding the location.

If you need to change the meeting point, pickup, or drop-off address, please contact our customer service team. We'll do our best to accommodate your request, depending on the specific activity and availability.

It is advisable to arrive 15 minutes prior to the start time, although some activities may have specific requirements that necessitate an earlier arrival. Please refer to the information in the activity voucher attached to your confirmation email.

If you're having trouble locating the meeting point, please refer to the details provided in the voucher (You’ll find a phone number for immediate help). If you still need assistance, contact our customer service.

If you're running late, try contacting the supplier directly using the number provided on the voucher. Depending on the activity and schedule, you’ll be guided on the best course of action. It's important to note that a cancellation fee is applicable in case of ‘No Show’ or if the activity is missed.

In the rare instance that the driver or guide is not at the designated pickup point, please contact our customer service immediately. We'll assist in resolving the issue and ensuring you can join the activity.

In case you've lost personal items during the activity, please reach out to the activity provider at your earliest convenience. We understand that these things can happen, and we encourage everyone to be mindful of their personal belongings during the activity.

Mauritius Attractions is not responsible for and shall not be liable for any refund arising due to any delay of Cruise lines or a change in docking place.

If you wish to cancel an activity that has been booked and reserved for a specific date, cancellation charges will apply. This includes the cancellation of an activity initially reserved for a specific date during the order process and the cancellation of an open voucher after it has been used to reserve an activity for a specific date.

Please refer to the table below for the applicable cancellation fees.

Please see our Cancellation Policy for more information.

If you do not use the Gift Voucher, then the customer will only be charged with a cancellation fee of 20% of the total amount of the voucher (this is to cover our card processing fees and handling costs).

Unfortunately, no refunds are available once a tour, activity, attraction, or service has commenced.

While a change in personal circumstances doesn't automatically qualify for a refund, we offer options. You can either cancel your booking (with a potential cancellation fee) or transfer it to someone else. Just let us know in advance, and we'll assist you in updating the booking details.

In case an activity is cancelled due to bad weather conditions by the supplier, we guarantee to all of our customers a Full Refund or rescheduling as per availability. However, if the activity operates, rain or shine, and the customer decides not to go, the customer will be charged for the last minute cancellation.

In the rare event of the cancellation of an activity, tour, excursion, attraction, or package trip by the activity provider, Mauritius Attractions will propose an equivalent trip and/or package as an alternative to the client's satisfaction.

If the client chooses to decline the alternative option, a 100% full money refund will be provided. This refund covers the total amount paid by the customer for the cancelled activity.

Read more here.

In case an activity is cancelled due to bad weather conditions by the activity provider, we guarantee to all of our customers a Full Refund. However, if the activity operates, rain or shine, and the customer decides not to go, the customer will be charged for the last minute cancellation.

No. In case of a “No Show” or if you arrive late to an activity, the tour will leave on time and you will be charged for a last minute cancellation.

• Refunds must be requested within 28 calendar days from the day of the cancellation, by sending an email to info@mauritiusattractions.com to be eligible for consideration.
• Requests received by any other method including direct email to a staff member or online chat or phone conversation or text message or to the supplier cannot be considered or processed.

Once the refund request has been submitted, please note that it will be processed by our accounting team, which may take up to 21 working days.

Yes, we do! We do offer the option of ordering a gift voucher via our website. Accordingly, you can surprise your friends / partner / family or any other close person visiting Mauritius, with an original rewarding gift.

Find out more here.

The process for ordering a gift voucher is almost identical to the order process for ordering a regular voucher. The only difference is that as part of the order process you should enter this comment:
“This order is a gift for XXX” (please mention here the name/s of the person/s receiving the voucher).

Yes, you can. Once you receive the voucher you purchased to your Email, you can send us a reply Email with your request for personalising the voucher, indicating the name of the person, the text for the greeting, and even a photo if you wish.

Alternatively, you can provide this information in the "Comments'' text box just before the payment screen during the online purchase process.

It’s absolutely free to personalise a Gift Voucher!

As a Gift Voucher holder, you will be able to choose the preferred date for the activity during a later stage, providing you with maximum flexibility.

The Gift Voucher remains valid for a duration of 3 months from the date of purchase, allowing you ample time to plan your adventure. It's important to note that the actual activity date needs to be confirmed via email at least 10-12 working days in advance.

To learn more about the option of a gift voucher, please read our Conditions of Use.

Expired vouchers are not eligible for refunds. However, you can reach out to us via email or by giving us a call to discuss how to proceed. We will assist you in retrieving the voucher for a fee of 20% of the original amount paid.