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86% Level of Satisfaction Based on 23 reviews
Location West
Operating Hours 09:00 - 17:00
Operating Days All Days
Duration Flexible
Activity Time Flexible
Transportation Offered as Supplement
Comment Safari activities closed on Sundays
from 20£

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+230 269 1000 Send Message

Tailor Made Casela Day Package

Customized Safari package offered at the Mauritius Safari and Bird Park - adventure in the heart of nature!

Benefit from maximum flexibility in creating your own tailor made program of fun and exciting activities at the Casela World of Adventures Park.

Why have only a visit of the park when you can enjoy a custom made day program with those activities of your choice, all pre-booked and organize for your maximum satisfaction.

Book online and Benefit from

  • Pre-booking facilities
  • Fast line entrance access
  • Lowest Rates
  • Personal Service by travel expert consultant
  • Complete organized activities day programs

The activities offered at the park include

  • Interaction with Lions and Caracal
  • Interaction with Cheetah
  • Interaction with Rhinos
  • Interactions with Lion Cubs
  • Drive Thru Activities
  • Walk with Lions
  • 1- hour Safari Quad Biking adventure
  • Segway Safari trip
  • Zip lines adventure
  • Canyon Swing
  • Nepalese Bridge
  • Camel Ride Activities

The Customize Casela World of Adventures package includes

  • Tailored made half / full day programs according to your preferences
  • All trips and excursions charges
  • All entry fees
  • Lunch at the park's restaurant (optional)
  • Pick up and drop off from any hotel / place of accommodation anywhere in Mauritius (optional)

About the Casela Park

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The Casela World of Adventures park is a real animal's sanctuary and a leisure park offering variety of activities. The park is located besides the Rempart Mountain on the South-West of Mauritius offering magnificent views of the countryside rolling down the west coast of Mauritius.

The visit to the park includes:

  • Toboggan (Avalanche Mines) - a thrilling fun ride on the first toboggan slide in Mauritius. The Toboggan includes two slides placed on a slope on which one slips with buoys.
  • Tulawaka Gold Coaster – an adrenaline-inducing alpine coaster that runs along 800m. Perfect for all thrill seekers. It can be ridden solo or in tandem.
  • Walk thru the aviary - Walk through the bird aviary and interact with various colorful bird species from around the world.
  • Safari photo - This great value tour lets you find yourself face-to-face with zebras, ostriches, deer, African antelopes, white rhinoceros, impalas and kudus during a unique safari tour on-board one of the safari vehicles.
  • Big Cats Kingdom - For Big Cats lovers, this is a dream come true! Visit the Big Cats’ park to enjoy a close view of the lions, caracal and tigers.
  • Giraffe and pygmy hippo viewing - Come face to face with these majestic animals for a unique viewing experience.
  • Camel and llama viewing - Meet the camels and llamas, considered as one of the friendliest and most loving animals you will ever meet. Spend some time getting to know these amazing creatures.
  • Monkey Kingdom - have some fun watching the long-tailed monkeys skip and hop about, in their enriched, natural habitat.
  • Kid’s playground - A new kid’s playground that will offer sensation to the young ones!
  • Petting farm and Tortoise pen - Ideal setting for people of all ages, especially children to interact with farm animals as well as tortoises.
  • 3D Interactive Map and 4D Cinema

The Casela Adventure Park is home to 150 species of birds from 5 different continents, including the lovely long necked Pink Pigeons which until recently were threatened with extinction. The Pink Pigeons can be seen alongside hundreds of other exotic species from Asia, Australia, Africa and America.

For the convenience of the visitors, the park offers facilities such as a restaurant, children mini-club (games, slides, swings etc), snacks bar and souvenirs shops. Together with the other facilities, the park also offers additional activities where you can create a tailored made full or half day tour according to your preferences.

  • A complete tour of the park will be about 3 hours. However, should you wish to participate in any activities, the duration will be longer.
  • The park is open everyday except 25 December and 1 January.
  • Tulawaka Gold Coaster: Riders can go solo as from 12 years old (minimum height 1m40) or in tandem. Those under 4 years old should be accompanied by an adult

Additional information on all the Casela park Activities

Below, you can have more information about the activities offered at the Park:

INTERACTION WITH LIONS AND CARACAL

  • Lions Interaction - 15 minutes with the Lions and their handlers
  • Caracal Interaction - 15 minutes with the Caracal and their handlers
  • Exclusive Interaction - 15 minutes on a private basis with the Big Cats and their handlers

More details about the Interactions with lions and Caracal

As part of this Interaction you will enter the lion’s and or Caracal’ enclosure, under the supervision of professional guides. You will get to touch them, observe them closely, see how they play and interact between them and have a chat with the handlers.

Comments

  • The timing for the Interactions activities are flexible and can be done during the morning times (09:30 – 11:30) or during the afternoon (13:30 – 15:30).
  • The Interaction with Lions is offered only for adults - 15 years and above.
  • The Interaction with Caracal is offered as from 10 years old and above.
  • In order to take part in this activity you must be above 150cm (1.50m = 4.9 feet)
  • The activity is offered every day except Sundays.
  • Duration of the Interaction activity: 15 minutes
  • The Interactions with the Lions / Caracal are offered every day except Sundays.
  • All participants must be physically and mentally capable to perform this particular activity.
  • Participants should not have any major hearing or visual impairments. If any of the above is found incorrect on the day of your activity "NO" refund will be considered. These rules are for your safety.

INTERACTION WITH CHEETAH

Meet the world’s fastest land animal- the cheetah!

These elegant and graceful mammals, part of the Big Cat family, are an endangered species in the African bush. Experience a unique 15-minute session among these magnificent beasts.

As part of this Cheetah Interaction, you will walk side by side and interact with the cheetahs, alongside the handlers. You will have the opportunity to learn about the animals, their habitat and behavior.

About the Cheetah: Cheetahs are a unique and specialized member of the cat family. Being the world’s fastest land animal, it can reach tremendous speeds between 80 – 112 km/h (50- 70 mph). This is because, unlike other cats, the cheetah has a leaner body and longer legs. Unlike lions, cheetahs cannot roar, but they purr instead.

Comments

  • Duration of the Interaction activity: 15 minutes
  • The Interaction is offered as from 15 years and participants should be atleast 150 cm
  • The Interactions are carried out in the morning, from 09:30 to 11:30, and in the afternoon from 13:30 to 15:30.
  • The activity is offered every day except Sundays.
  • All participants must be physically and mentally capable to perform this particular activity.
  • Participants should not have any major hearing or visual impairments. If any of the above is found incorrect on the day of your activity "NO" refund will be considered. These rules are for your safety.

INTERACTION WITH RHINOS

Feel your adrenaline rush as you join our Interaction with the Rhinos, known as one the “Big 5" animals. You will get to come up and close to these huge creatures for a true once-in-a-lifetime experience!

As part of the Rhinos Interaction, you will get to spend an exciting 15 minutes inside the Rhino’s enclosure accompanied by the qualified and enthusiastic rhino’s handlers.

The size and strength of these tough animals becomes abundantly clear as you approach them. You will get to touch them, observe them closely and learn a lot on their behavior and characteristic from the expert handlers.

Comments

  • The Interaction with Rhinos is only done in the morning at 09:00
  • The Interaction is offered to participants as from 10 years and above.
  • Duration of the Interaction with Rhinos activity: 15 minutes.
  • The Interaction with Rhinos is offered every day but bookings need to be made at least 48 hours in advance.
  • All participants must be physically and mentally capable to perform this particular activity.
  • Participants should not have any major hearing or visual impairments. If any of the above is found incorrect on the day of your activity "NO" refund will be considered. These rules are for your safety.

INTERACTION WITH LION CUBS

Note: The Interaction with Lion Cubs is currently unavailable

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Get a once in a lifetime opportunity to interact with Lion Cubs in their own enclosures. Getting up close and personal with lion cubs is an all together different experience.

It is also an awesome opportunity for kids as from 15 years old to play with the cubs. Under the supervision of the professional handlers, you will get to touch the cubs, observe them closely, see how they play and interact between them for around 5-8 minutes.

Comments

  • Duration: 5 minutes
  • Minimum height allowed depends on the age and size of the cubs.
  • The Interaction with Lion Cubs can be done in the morning, from 09:30 to 11:30.
  • The activity is offered every day except Sundays.

DRIVE THRU

This is a dream come true for Big Cats lovers!

Reach the Big Cats station and get on-board the fenced Safari vehicle to drive through the Yemen Reserve, bringing you closer to these amazing Big cats! The first sighting of one of the lions is a big moment for everyone.

Lions do a lot of sleeping, but if you are lucky, you will see them striding majestically about their terrain. This is your chance to get some once in a lifetime photographs with the fantastic big cats.

For your convenience, we offer these 2 types of Drive Thru to the Big Cats enclosures:

  • Drive Thru of 45 minutes on a shared basis
  • Exclusive Drive Thru - 45 minutes on a private basis

Comments

  • The timing for the Drive Thru activities can be done at these times: 09:00 / 10:00 / 11:00 / 13:30 / 14:30 / 15:30
  • The Drive Thru activities offered to participants of all ages.
  • Duration of the Drive Thru activities: 45 minutes.
  • There is no contact with the Big cats and you view them only from the safety of a vehicle.
  • The Drive Thru is offered every day except Sundays.

WALKING WITH LIONS ADVENTURE IN MAURITIUS!

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This is a one-on-one adventure with the Lions in Mauritius’ unique lion’s park proposed to those who wish to experience the wild side. Upon your arrival to the park, you will be guided in a special safari bus which will take you to the lion’s reserve, following by a briefing. Then after, you will be introduced to the lions and their handlers to start your 1 hour walking with lion’s excursion where you can view the lions from very close, see them playing and hopping on the rocks of the river banks and scaling the trees.

Comments

  • This activity is offered on these times: 09:15 / 10:00 / 10:30 / 14:00 / 15:30
  • The walking with lions encounters is offered only for adults - 15 years and above
  • In order to take part in this activity you must be above 150cm (1.50m = 4.9 feet)
  • Duration of the walking with lions: about 1 hour
  • The walk with lions are offered every day except on Sundays
  • All participants must be physically and mentally capable to perform this particular activity.
  • Participants should not have any major hearing or visual impairments.

1-HOUR SAFARI QUAD BIKING ADVENTURE

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Enjoy one hour of quad-biking in the 4,500 hectares of Yemen natural reserve park. The trip starts with a test driving of the quad and where you drive in a group led by experienced guides. More than a quad bike outing, it is a trip through a real safari. The quad biking trip allows one to discover the safari park in Mauritius whilst observing the wild animals in their habitat such as deers, zebras, ostriches, African antelopes, wild boars and many more; this a very big added bonus to this activity. The course also takes you up the park heels, down some valley, across rivers and all while enjoying the great surrounding.

We offer our client maximum flexibility in choosing their desired vehicle type for this excursion as well as their preferred duration as per the below:

Activity duration

  • 1 hour

Vehicle types

  • Single quad
  • Double quads

Comments

  • 1 Hour quad biking activity is offered daily at 09:00 / 10 :00 / 11:00 / 12:00 / 13:00 / 14:00/ 15:00/ 16:00
  • You have to be 16 years old or more to drive a quad.
  • Passenger Safety Requirement for the Double Quad Bike: children of more than 12 years old with a height of at least 1m35
  • Duration of the quad biking trips: 1 hour
  • Operates every day of the week
  • Quad bikes Brands: Bombardier 400 cc automatic or Arctic Cat 500 cc automatic
  • An initiation circuit is compulsory so the guides can evaluate the driving capacity of each client
  • You can enjoy this amazing experience in Mauritius as individual or together with your partner - You have a choice between single-seated quad for 1 person and a double-seated quad, ideal for 2 people.

SEGWAY SAFARI TRIP

The Segway Safari Trip is not operational until further notice

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Enjoy a safari trip on a Segway, where you will enjoy a unique travel experience on the modern transporter, while discovering the beautiful nature and the wildlife of the Yemen reserve safari park led by the experienced guides, at a speed of up to 20 km/ hour.

What is the Segway? It is one of the leading personal and environmentally friendly, green transporters in the world. It is a two-wheeled vehicle, with a self-balancing system, which offers you natural, intuitive, and very easy controls.

Comments

  • The Segway safari trip is at: 09:15 / 10:45 / 12:30 / 14:00/ 15:30.
  • Duration: 30 minutes
  • Operates every day of the week
  • Weight limitations for the Segway are between 40- 100 kg
  • Height restriction: at least 1m35
  • No previous experience is needed. You don’t need to have a driving license or have any experience in riding the Segway.

E-BIKE SAFARI TRIP

The E-Bike Safari allows you to explore the Casela safari park effortlessly and at your own pace, thanks to an electric bike that offers a 100% eco-friendly ride. Even if you haven’t ridden a bike in years, you can easily enjoy a ride on the e-bike, with the electric motor balancing out the challenging moments on the trail.

Designed to ride on off-road tracks, the electric bike takes the strain out of this 5 km trail at the Casela World of Adventures. Enjoy a closer look at the African antelopes like Wildebeest, Impala, Cape Elands, Oryx, Crescent Cob, Kudu and the exotic pair of white rhinos: Ella & Benji.

Comments

Casela nature park mauritius
  • This activity is offered to participants as from 11 years old and above.
  • Minimum Height required: 1m 47
  • Activity Duration: 1 hour
  • Maximum Group Size: 10 Participants (subject to availability)
  • Activity Times: 09h00 - 17h00 (Last Session at 16h00)

ZIP LINES ADVENTURE

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Please note that visit of the Casela World of Adventures Park is not included in this activity.

Enjoy this great opportunity to discover the remarkable beauty of the Casela World of Adventures Park, while having the exhilarating experience of gliding down zip lines.

Challenge your friend to an ultimate zip line race with the Racer Doub Doub featuring two 80m Zip Lines side by side. If you’re feeling bold, try the Zig Zag Racer packing a combo of 4 Zip Lines, for an extensive zip lining experience, or head to The Risk Factor Bridge including the Nepalese Bridge + 3 Zip Lines or the Zip Splash Tour that consists of 4 Zip Lines including one landing in a river. Each one of these options will satisfy your desire for novelty and offer you a memorable experience in a stunning natural environment.

You can choose from the following zip-lining activities offered at the park:

  • Option 1: Racer Doub Doub - 2 Zip lines x 80m –for 2 persons at a time
  • Option 2: Zig Zag Racer - 4 Zip lines
  • Option 3: The Risk Factor Bridge - Nepalese Bridge + 3 Zip lines
  • Option 4: Zip Splash Tour - 4 Zip lines including one landing in river

Comments

Activity Time:

  • Racer Doub Doub - 09h15 – 17h00
  • Zig Zag Racer - 08h45 – 17h00
  • The Risk Factor Bridge - 09h00 – 17h00
  • Zip Splash Tour - 008h45 – 17h00

Duration:

  • Racer Doub Doub – 45 minutes
  • Zig Zag Racer – 2 hours
  • The Risk Factor Bridge – 1 hour 30 minutes
  • Zip Splash Tour - 2 hours

Minimum height:

  • Racer Doub Doub – 1m35
  • Zig Zag Racer – 1m35
  • The Risk Factor Bridge – 1m40
  • Zip Splash Tour – 1m40

Minimum age:

  • Minors (under 18) must be accompanied by an adult to sign their disclaimer

Maximum weight limit: 100 kg

Note:

  • Entry tickets to the Casela World of Adventures Park are not included and are not mandatory for this activity.
  • Participants must be physically and mentally capable to take part in this particular activity

CANYON SWING

Looking for more sporty activities, seeking adrenaline or new sensations in communion with nature? Canyon Swing is a new kind of bungee jumping. This is a variant of the bungee. The concept is simple; you are suspended from vertical cables and ‘take off’ from a platform 45 meters from the ground …, enough to make the adrenaline.

The point of attachment of these cables to your cord is positioned so that the web is identical fall movement of a swing. Once equipped and coached you can let yourself fall into a canyon. This attraction promises thrills.

Comments

  • This activity is offered: from 09:15 to 17:00
  • Activity duration: 45 Minutes
  • Operates every day of the week
  • Maximum weight limit for the Canyon Swing is 100 kg
  • Height restriction: at least 1m35
  • All participants must be physically and mentally capable to perform this particular activity.

CAMEL RIDE ACTIVITIES

Enjoy a fun camel ride at Casela World of Adventures. Comfortably seated on the back of the dromedaries, you will discover the beautiful Casela park and enjoy magnificent surrounding views! A camel ride is an experience that will not be soon forgotten.

For those who just want to get a taste of what it feels like to mount this majestic animal, you can choose the shorter, tamer version– the Paddock Camel Ride!

We offer you the following two camel ride activities to choose from:

  • Paddock Camel Ride
  • Camel Ride in Safari

Comments

Activity Time:

  • Paddock Camel Ride – 09h15 – 11h30 | 13h30 – 15h30
  • Camel Safari Ride - 09:00, 10: 00, 11:00, 13:00, 14:00 and 15:00
  • Operates from Monday to Saturday
  • Duration of Paddock Camel Ride: 5 minutes
  • Duration of Camel Ride in Safari: 45 minutes
  • Minimum age required for the Camel Ride: 5 years old
  • Minimum height requires for the Camel Ride: 1m20
  • Maximum weight for the Camel Ride: 100 kg.
  • Participants are advised to wear long pants and closed shoes
  • Maximum number of participants per slot is 4.

Additional information regarding the Customized Safari Tours Package

Optional Lunch Package

As part of this day package we offer to enjoy a 3 course lunch at the main restaurant of the park. You will a have a special dinning experience in a beautiful environment with the sounds of nature in the background. This is the ideal place to take a lunch break and enjoy the breathtaking view over Tamarin Bay and the West Coast of Mauritius.

Below please find 2 possible lunch menus to choose from

BBQ Menu

  • Starter: Grilles Vegetables, Chicken & Feta Salad
  • Main Course: Grilled Chicken thigh with Provence Herbs served with Sauteed Vegetables, Potato Wedges with Cajun spices & Barbecue Sauce OR “Sacrechien” Fillet with Crustacean Sauce served with Sautéed Vegetables, Potato Wedges with Cajun Spices & Barbecue Sauce
  • Desserts: “Solo” Papaya ‘Tatin’ Pie served with Vanilla Ice Cream

Vegetarian Lunch

  • Starter: Refreshing Salad with Heart of Palm
  • Main Course: Grilled Vegetables Mille Feuilles, Mesclun, Tomato-Basil Sauce Or Vegetables Curry, Beans Fricassé with Thyme
    Basmati Rice with Caramelised Onion, Cucumber with Chives and Green Lemon
  • Desserts: Fresh Fruit Salad

Note: The main dish will be accompanied with half a bottle of water or a soft drink.

Price for the lunch menu per person is: 32 Euro

NOTE: You are requested to book the lunch at least 48 hours prior to the date of the trip


Very Important Comments & Limitations

Important: The activities are done at the Yemen Reserve which is part of Mauritius Safari and Bird Park. Accordingly, we offer you to purchase the activities together with the entry tickets to the park.

Entry tickets to the Casela World of Adventures Park are not included in the Zip Line Activities and are not mandatory to purchase since these activities are not carried out at the park.

Please note that the day schedule should be planned taking into consideration of the following points:

  • Operational days and times of each trip – this information is mentioned separately for each of the activities. You should be aware that some activities do operate only on certain days while other operates daily.
  • Duration of each trip
  • Starting and Ending time of each activities you are planning
  • We do request and recommend keeping a gap of at least 45 minutes between each two, making sure you have sufficient time to reach from one departure point to the other, as well as for having some time margin in case one activity ended a little later.
  • For any of the Safari activity, you should be at the park at least 30 minutes in advance prior to the starting time of the trip
  • Limitation of each activity. For example, minimum age to participate in the trip.
  • Minors (under 18 years old) must be accompanied by an adult to sign their disclaimer form
  • Important: The above mentioned activities are done at the Yemen Reserve which is part of the Casela World of Adventure Park and in order to take part in this trip, you will have to enter the Park. Accordingly, we offer you to purchase together with the above mentioned activities, also the entry tickets to the park.
  • The Zip Line Activities are not carried out at the park- so if you only plan to do those activities, you will not be required to purchase an entry ticket.
  • Big Cat Activities- Foreign Language Clients: Participants should ensure that they understand either English, French or Mauritian Creole, which are the languages used to explain safety procedures and instructions for the Big Cat activities (interaction with caracal, serval, cheetah, lions, cubs etc.). Unless clients (who do not understand any of the mentioned languages) provide a translator, they cannot take part in any of the activities that include a safety talk for safety reasons.
  • Suitable clothing should be worn when taking part in the activities- no long dresses. Sunglasses should be removed and suitable footwear should also be worn.

Car Capacities

You can choose from a selection of vehicles types:

  • Family Car - Up to 4 passengers
  • 6 Seater - Up to 6 passengers
  • Minivan - Up to 12 passengers

About the drivers

  • All drivers speak fluent English and French (Upon special request we can organize driver who speaks additional languages). The drivers, citizens of Mauritius, will be happy to provide you with information about Mauritius and each of its sights.
  • All drivers are very professional, time efficient and friendly. There is high emphasis on being always on time and providing reliable devoted service to customers.

Prices

Transportation

  • Private Daily Tour in a family Car (for up to 4 people): 75 Euro
  • Private Daily Tour in a 6 Seater vehicle (for up to 6 people): 85 Euro
  • Private Daily Tour in a Minivan (up to 12 people): 95 Euro

The Prices are per vehicle referring to the number of passengers applicable for each vehicle type.


Excursions & Entry Tickets Packages

Visit of the Casela World of Adventures Park (Entry tickets)

  • Price per Adult: 22 Euro
  • Price per Child (ages 4-12): 15 Euro
  • Price per Baby (ages 0-3): Free of charge

Interaction with Lions and Caracal

  • Interaction with Lions: 27 Euro / person
  • Interaction with Caracal: 15 Euro / person

Interaction with Cheetahs

  • Interaction with Cheetahs: 22 Euro / person

Interaction with Rhinos

  • Price per participant: 55 Euro / person

Interaction with Lion Cubs

 

Note:The Interaction with the Lion Cubs is currently unavailable

  • Price per participant: 49 Euro / person

Drive Thru Activities

  • Drive Thru: 11 Euro / person

Walking with lions

  • Price per participant: 99 Euro / person

1-hour Safari Quad Biking adventure

1 hour quad

  • Price for Single quad – 1 person on each quad: 44 Euro
  • Price for Double quad – 2 persons on each quad: 44 Euro

Segway Safari trip

Note: The Segway Safari trip is currently unavailable

  • Price per participant: 49 Euro / person

E-Bike Safari

  • Price Per Person: 19 Euro

Zip lines adventure

  • Option 1: Racer Doub Doub: 18 Euro
  • Option 2: Zig Zag Racer: 20 Euro
  • Option 3: The Risk Factor Bridge: 26 Euro
  • Option 4: Zip Splash Tour: 48 Euro

Canyon Swing

  • Price per participant: 20 Euro / person

Lunch

NOTE: You are requested to book the lunch at least 48 hours prior to the date of the trip

  • Price per Person: 32 Euro

Camel Riding

  • Paddock Camel Ride: 9 Euro
  • Camel Ride in Safari: 42 Euro

Booking Attributes

1 Select Attributes

Total Price

2 Choose Booking Option

When choosing this order option, you will be asked to enter your preferred date for going on the activity as part of the order process. This option will entitle you to reserve and guarantee your place for this activity on a specific preferred time and date that suit you most. Please note that in case you order any activity which takes more than 1 day, the preferred date represents the date on which you would like to start the activity.

(Valid for 3 months)

By ordering an Open Voucher you will be able to choose your preferred date for this activity during a later stage (when you already have full knowledge of the schedule for your trip) and not during the order process. This way you benefit maximum flexibility regarding the date of the desired activity. The open voucher can be used to go on this specific activity during a period of 3 months from the date of its purchase. To learn more about the option of an open voucher, please read our Order & Payment Methods page.

Reviews
86% Level of Satisfaction Based on 23 reviews

| reviewed by Valeria Weinbender – Germany | November 09, 2019
Reaction time to your queries and requests
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Added value given to you by the travel consultant
Consultant’s knowledge of Mauritius and the products / services
Overall satisfaction from the customer support service
Level of services provided as part of the package / tour?
Level of professionalism by on-site staff / guide?
Your level of enjoyment from the package / tour
Quality of meals included (if applicable)
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Overall satisfaction from the package / tour

| reviewed by Palak mehta – United Arab Emirates | September 30, 2019
Reaction time to your queries and requests
Travel consultant’s professionalism level
Added value given to you by the travel consultant
Consultant’s knowledge of Mauritius and the products / services
Overall satisfaction from the customer support service
Level of services provided as part of the package / tour?
Level of professionalism by on-site staff / guide?
Your level of enjoyment from the package / tour
Quality of meals included (if applicable)
Ease of booking the package / tour
Overall satisfaction from the package / tour

| reviewed by Jenny Block – Germany | April 29, 2019
Reaction time to your queries and requests
Travel consultant’s professionalism level
Added value given to you by the travel consultant
Consultant’s knowledge of Mauritius and the products / services
Overall satisfaction from the customer support service
Level of services provided as part of the package / tour?
Level of professionalism by on-site staff / guide?
Your level of enjoyment from the package / tour
Quality of meals included (if applicable)
Ease of booking the package / tour
Overall satisfaction from the package / tour

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